General Terms and Conditions of Laberint Experiences

0. Quick summary

• You can start in two ways: (1) Reserve your spot with a deposit or (2) Have a 10-minute chat before booking.
• Your spot is confirmed when you complete the required payment within the indicated timeframe.
• If you book with a deposit: approximately 10%-15% tiered (min. 100€ / max. 300€), refundable until the welcome call or within 48h (whichever comes first).
• The remainder is paid in milestones: 50% of the balance after the call (48h) and the final 50% 30 days before the start date (or 100% if you book late).
• We prefer you don't miss the experience: if you cancel late, you can opt for credit or a date change (see table).
• There is no right of withdrawal (art. 103 l) of RDL 1/2007) as these are leisure services with a specific date.

1. Purpose and acceptance

These General Terms and Conditions regulate the registration, contracting, participation and relationship between Laberint Experiences, S.L. (hereinafter, "Laberint") and the participating persons ("participant") in its experiences and activities.

Contracting/registration in any of our experiences implies the full, informed and unreserved acceptance of these General Terms.

2. Nature of the experience (non-therapeutic)

Laberint experiences are programs of 3 to 7 days (depending on the edition), of a non-therapeutic nature, combining accommodation, local gastronomy and wellness and community activities in small groups.

Laberint does not provide healthcare, medical, psychological, psychotherapeutic or emergency services. Any perceived wellness or improvement forms part of the personal experience, with no promise of clinical results.

3. Contracting, registration, payments and confirmation

3.1. Two ways to start

1. Reserve your spot (deposit): the participant provides their details and makes the deposit to pre-block their spot.
2. I'd prefer to talk first (10 min): the participant requests a prior conversation (call/WhatsApp) and, if it's a good fit, receives a link to book.

3.2. Deposit (if choosing "Reserve your spot")

Amount: approximately 10%-15% of the total price (min. 100€ / max. 300€) according to the following tiers:

• Deposit refund: 100% refundable until the welcome call or within 48 hours of booking (whichever comes first).
• After that point, the deposit is integrated into the total paid and is subject to the Cancellation and Changes Policy (section 6).

3.3. Welcome call (10–15 min)

After booking or after requesting a prior conversation, Laberint may conduct a brief call to confirm fit, expectations, pace and logistics.

If Laberint concludes that the experience is not suitable for the participant (due to fit or conditions that compromise quality/safety), a refund of the deposit will be offered if it was made and the refundable period had not expired.

3.4. Payment schedule (standard policy)

Unless otherwise indicated in the edition's listing, payment is structured as follows:

Spot reservation: deposit of approximately 10%-15% according to investment tier (min. 100€ / max. 300€).

• After the call (confirmation): 50% of the remaining amount, within 48h.
• 30 days before the start: final 50%, up to 30 days before.

If the participant does not complete payment within the deadlines, Laberint may release the spot and offer, where applicable, an alternative (credit/change) as per section 6, considering proximity to dates and costs already incurred.

3.5. Late bookings

• If 30 days or less remain before the start: the remaining amount is paid upon confirmation (within 48h).
• If 14 days or less remain: the remaining amount is paid upon confirmation (within 24–48h).

3.6. Payment methods

• Card (recommended) via secure payment link/gateway.
• Bank transfer (optional): the spot may be held for 48h while receipt and/or payment confirmation is received.
• Bizum (optional): only if Laberint offers it actively and operationally for that edition.

3.7. Installment payment through an external provider

It is possible that we may finance your booking through an external provider. If the participant is interested in this option, they should contact us directly before making any application so we can inform them of the conditions.

• Procedure: Write to Laberint to assess the option, at which point the applicable amounts and conditions will be detailed.
• Approval: Installment payment is subject to checks and the exclusive approval of the external provider. Laberint does not directly finance nor decide the approval.
• Cancellations/refunds: Laberint's policy (section 6) will apply. If payment was made through the provider, the refund or adjustment will be processed to the original method, and the provider will manage pending installments according to their own terms.

3.8. Written confirmation

Laberint will send written confirmation (email/WhatsApp) with practical information about the experience: dates, location, indicative schedule, what's included/not included and recommendations.

The booking is considered formalized with complete payment via secure gateway.

Spots are assigned on a first-come, first-served basis.

3.9. Right of withdrawal

There is no right of withdrawal (art. 103 l) of RDL 1/2007) as these are leisure services with a specific date or specific execution period.

4. Price, what's included and what's not included

The price includes, unless specifically indicated in the edition's listing:

• Accommodation (according to format).
• Full board or half board (according to program).
• Activities, workshops and group dynamics included in the program.
• Local transfers included in the itinerary (if applicable).
• Accompaniment by the Laberint team throughout the experience.

Not included (unless otherwise stated):

• Transport to the starting point (flights, train, etc.).
• Additional personal insurance (accidents, cancellation, medical assistance, repatriation).
• Personal expenses and extras not contemplated.

Each edition's listing may detail inclusions, exclusions, supplements (e.g., single room) or particular conditions.

5. Minimum group size and cancellation by Laberint

5.1. Minimum group

• Minimum group required: 10 people (unless the edition's listing indicates a different minimum).
• If the minimum is not reached, Laberint may cancel the edition with at least 21 days' notice.

5.2. Edition confirmation (Go/No-Go)

To provide peace of mind and allow good planning, Laberint confirms each edition at most 21 calendar days before the start date (D-21).

If at D-21 the minimum group is not reached (or there is a relevant operational cause), Laberint may cancel the edition and the participant may choose between:
(i) 100% refund of all amounts paid, or
(ii) 110% credit valid for 12 months, for another edition (subject to availability).

If the edition is confirmed before D-21, this will also be communicated in writing (email/WhatsApp).

5.3. Force majeure

In the event of force majeure (e.g., official restrictions, serious unforeseeable causes), Laberint will offer:

• Date change at no cost, or
• Full refund if the change is not feasible for the participant.

6. Cancellations and changes by the participant

Reference: calendar days before the start date.

6.1. Cancellation table

6.2. What "credit" means

A Laberint credit is a balance in your favor to use for another edition within 12 months:

• 100% credit: balance equivalent to 100% of the amount (or 100% minus the indicated admin fee).
• 50% credit: balance equivalent to 50% of the amount (minus the indicated admin fee).

Credit is not refundable in cash and is subject to spot availability.

If the new edition costs more, the difference is paid; if it costs less, the remaining balance remains as credit until expiry.

6.3. Administration fees

When the table indicates 100€ / 150€ admin fee, it is a fixed amount deducted from the credit to cover operational costs already incurred (spot management, coordination, payments, etc.).

6.4. "Serious medical/family cause"

A serious cause is understood as a serious unforeseen event (e.g., hospitalization, significant medical procedure, death or serious situation of a direct family member). Laberint may request basic documentation to apply the exceptional alternative.

6.4.1. Extended credit validity for serious medical/family cause

When the alternative for serious medical/family cause applies, the credit validity will be 18 months (instead of 12), counted from the cancellation date.

Laberint may request basic documentation to apply this extension. The credit remains a non-refundable balance, usable for another edition (subject to availability), and will be applied deducting, where applicable, the admin fees indicated in the table.

6.5. Transfer of spot (assignment)

The participant may request the transfer of their spot to another person:

• At no cost up to 7 days before the start (except for logistical complexity),
• always subject to validation (data, logistics and minimum group fit).

In the 7 days prior, Laberint will assess on a case-by-case basis according to the edition's operations.

6.6. How and when the cancellation applies

The date and time on which Laberint receives the request by email or WhatsApp is what counts. Laberint will confirm in writing the applicable option (refund/credit/change).

6.7. Cash refunds (if applicable)

Refunds are normally processed within 7–10 business days, to the same payment method (except for bank/card processing costs if applicable).

7. Program modifications (Plan B)

Laberint reserves the right to adjust the itinerary for logistical or weather reasons, offering alternatives of equivalent quality.

Such modifications will not entitle the participant to a refund unless they constitute an essential change to the contracted service. In that case, the participant may opt for a reasonable alternative or the solution provided by applicable regulations.

8. Responsibility, health and community guidelines

The participant declares:

• that they are in adequate condition for mild/moderate intensity activities, and
• that they will inform of relevant needs (mobility, diets, medication, etc.) to facilitate care.

The participant agrees to respect community guidelines. Laberint may end participation without refund in the case of inappropriate, dangerous conduct or conduct that harms the group, the team or the development of the experience.

9. Accident Insurance and Liability

Laberint has liability insurance to cover damages arising from its organization. However, each participant is recommended to take out personal accident or travel insurance covering as needed: accidents, cancellations, medical assistance and repatriation.

10. Intellectual property and image rights

Graphic content featuring participants will not be used promotionally without prior consent, which may be revoked at any time.

Consent may be given through a digital or written form. In the event of non-consent, Laberint commits to not capturing identifiable images of the participant or, failing that, to excluding their image from any promotional use.

When collecting digital consent, Laberint guarantees traceability and access to revocation at any time, in accordance with art. 7 of the General Data Protection Regulation (GDPR).

11. Data protection

Data will be processed to manage the experience and the relationship with the participant. You can exercise your rights by writing to hola@laberintexperiences.com. For more details, consult the Privacy Policy published on Laberint's website.

12. Complaints and customer service

If you wish to file a complaint, you may do so in writing to hola@laberintexperiences.com, indicating your name, edition/dates and a clear description of the reason.

Laberint will acknowledge receipt within a maximum of 7 calendar days and inform of the status and next steps. Where possible, a resolution will be sought within a maximum of 15 calendar days.

Furthermore, Laberint informs of the existence of Complaint Forms available to consumers and users, in accordance with applicable regulations, which may be requested by email.

13. Jurisdiction and applicable law

These terms are governed by Spanish law. In the event of a dispute arising from the interpretation or application of this contract, the parties shall submit to:

• If the user acts as a consumer, pursuant to article 90.2 of Royal Legislative Decree 1/2007, to the jurisdiction of the consumer's or user's domicile, as they choose.
• If the user does not have consumer status, both parties expressly submit to the Courts and Tribunals of the city of Palma de Mallorca, expressly waiving any other jurisdiction that may apply.

Without prejudice to the above, the user may resort to an online alternative dispute resolution platform (ODR), pursuant to Regulation (EU) No 524/2013, accessible at: https://ec.europa.eu/consumers/odr